AI & Automation

Champion Spirit Group

Corporate & Operations

A digital team that never sleeps.

CS Digital designed and runs a fleet of more than thirty AI agents for the Champion Spirit group. They sort the inboxes, qualify and enrich leads, answer members on WhatsApp and on the phone, watch reviews and the press, and deliver a morning dashboard to management. People keep the final word on every sensitive action.

Project Data

Agent DesignCRM IntegrationWhatsApp & Voice ConciergeMonitoring & Reporting2026

Initial Situation

Background

A luxury group with a club, a restaurant, a hospital in preparation and several brands receives hundreds of requests every week, across many inboxes and time zones.

Needs

To answer every client fast, at any hour, without adding headcount, and to give management a clear daily view of sales, members and open issues.

Solutions

Each agent has one job, one schedule and one owner. They run on a dedicated server, log every action, write into the CRM and escalate to the right person. Sensitive replies and payments always wait for human validation.